Reach Out to Our Team
At RoadTools Austria, we are committed to providing clear and accurate information regarding road assistance services across Austria. If you have questions about our platform, need guidance on choosing a service, or require clarification on any of the topics covered on our website, please do not hesitate to contact us.
General Inquiries
For all general questions, feedback, or information requests, please use the following contact details or the inquiry form below.
- Email: [email protected]
- Phone: +43 1 234 5601
- Address: Mariahilfer Straße 45, 1060 Vienna, Austria
Send Us an Inquiry
Use the form below to send us a message. Please provide as much detail as possible so we can assist you effectively. We aim to respond to all inquiries within 2-3 business days. For more immediate concerns, please refer to our Services page or About Us page, which might already contain the information you are looking for.
Complaints and Escalation Procedure
While we strive for accuracy and clarity in all information provided, we understand that concerns may arise. If you have a complaint regarding the content on our website or the information provided, please follow our established escalation procedure to ensure your concerns are addressed promptly and effectively.
- Initial Contact: Please submit your complaint in writing via email to [email protected].
- Required Information: Your complaint should include your full name, contact information, a clear description of the issue, and any relevant dates or page references on our site.
- Resolution Timeframe: We aim to acknowledge receipt of your complaint within 2 business days and provide a substantive response within 10 business days. Complex issues may require more time, in which case we will keep you informed of the progress.
- Escalation: If you are not satisfied with the initial response, you may request an escalation to a senior member of our team. This request should be made in writing, outlining why the initial resolution was unsatisfactory.
Frequently Asked Questions (FAQ)
What is RoadTools Austria's business model?
We are an online information service and advisory platform. Our primary focus is to provide comprehensive, unbiased information and guidance on road assistance, breakdown recovery, and roadside help services available in Austria. We do not directly offer breakdown services, nor do we act as an intermediary for service dispatch. Our revenue is primarily generated through advertising and carefully selected affiliate partnerships, always with full transparency.
Can RoadTools Austria dispatch a recovery vehicle for me?
No, RoadTools Austria does not dispatch recovery vehicles or provide direct emergency assistance. We are an informational resource. For immediate roadside emergencies, you must contact a dedicated breakdown service provider directly. Our platform helps you understand your options and choose the most suitable service.
How current is the information on your website?
We strive to keep all information on RoadTools Austria as current and accurate as possible. Our content is regularly reviewed and updated to reflect changes in services, policies, and regulations within the Austrian road assistance sector. While we make every effort to maintain accuracy, service details can change without prior notice to us. We recommend verifying critical information directly with service providers.
What if I need assistance outside of Austria?
Our website specifically focuses on road assistance services within Austria. While some Austrian providers may offer international coverage as part of their packages, you would need to consult their specific terms and conditions. For assistance outside Austria, we advise checking with your home country's automobile club or your insurance provider for international breakdown coverage.
How can I provide feedback on your website?
We highly value user feedback as it helps us improve our service. You can provide feedback using the contact form on this page or by emailing us directly at [email protected]. We are particularly interested in suggestions for new topics, improvements to existing content, or any issues you encounter while using our site.
Do you recommend specific breakdown service providers?
RoadTools Austria provides comparative information and guides on various providers and services. Our goal is to empower you to make an informed decision based on your specific needs and criteria, such as coverage, pricing, and specific services offered. We do not offer direct endorsements or preferential recommendations for any single service provider. Our content aims to be objective and comprehensive, covering a range of options available in Austria.
Where can I find information about your privacy practices?
Details about how we collect, use, and protect your personal data can be found on our dedicated Privacy Policy page. We are committed to transparency and compliance with relevant data protection regulations. We encourage all users to review this policy to understand their rights and our commitments.
What are your terms of service for using this website?
Our comprehensive terms of service, outlining the conditions for using our website, intellectual property rights, disclaimers, and limitations of liability, are available on our Terms of Service page. By accessing and using our website, you agree to comply with these terms.