Privacy Policy for RoadTools Austria

1. Data Controller

The data controller responsible for the processing of your personal data on this website is:

RoadTools Austria

Mariahilfer Straße 45, 1060 Vienna, Austria

Email: [email protected]

We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with Austrian and European data protection regulations, including the General Data Protection Regulation (GDPR).

2. Data Collected

We collect personal data primarily when you interact with our website's contact features. The types of personal data we collect are limited to:

• Contact Form Submissions: When you use our contact form on the Contacts page, we collect the information you provide, which typically includes your name, email address, and the content of your message. This information is necessary to respond to your inquiry effectively.
• Voluntary Correspondence: If you contact us directly via email at [email protected] or by phone, we will process the personal data you voluntarily provide to communicate with you and address your requests.

We do not collect sensitive personal data such as health information, political opinions, religious beliefs, or genetic data through our website.

3. Cookies and Local Storage

Our website, road-tools.online, uses cookies and local storage for a very limited and specific purpose: managing your cookie consent preferences.

• Cookie Consent: A small cookie or local storage item is used to record whether you have accepted our cookie policy. This ensures that you are not repeatedly asked to provide consent during subsequent visits to the site within a certain period. This is a functional element essential for respecting your preferences.

We explicitly state that we do not use cookies or local storage for:

• Tracking user behavior across our site or other websites.
• Collecting analytics data (e.g., Google Analytics, Matomo).
• Displaying targeted advertising.
• Any other form of profiling or marketing.

You can manage your browser's cookie settings, but please note that disabling essential functional cookies might affect the usability of some websites.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds, as outlined in the GDPR:

• Consent (Art. 6(1)a GDPR): For specific purposes where you have given us explicit consent, such as agreeing to our cookie policy. You have the right to withdraw your consent at any time.
• Legitimate Interests (Art. 6(1)f GDPR): We may process your data when it is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms. This primarily applies to responding to your inquiries and maintaining the security and functionality of our website. For instance, processing your contact form submission to provide you with relevant information about breakdown recovery or roadside assistance services is considered a legitimate interest.
• Performance of a Contract or Pre-contractual Steps (Art. 6(1)b GDPR): While we do not directly offer contracts through the website, if your inquiry relates to potential services or information that could lead to a service agreement, processing your data is necessary to take steps at your request prior to entering into a contract. More details on our services can be found on our Services page.

5. Data Sharing and Disclosure

RoadTools Austria does not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except as described below:

• Service Providers: We may engage trusted third-party service providers who assist us in operating our website and conducting our business, such as web hosting providers. These parties are contractually bound to keep your information confidential and use it only for the purposes for which we disclose it to them. They are required to implement appropriate technical and organizational measures to protect your data.
• Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. This includes responding to lawful requests by public authorities, including to meet national security or law enforcement requirements.
• No Third-Party Analytics or Advertising: We specifically do not share your data with third-party analytics providers (e.g., Google Analytics) or advertising networks. Our focus is solely on providing information and coordination for road assistance, not on data monetization.

6. Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Contact Inquiries: Information submitted via contact forms or direct email inquiries will be retained for up to 12 months after the last communication. This allows us to refer back to previous conversations if you have follow-up questions or if an issue requires a longer resolution period. After this period, the data is securely deleted or anonymized.
• Cookie Consent: Your cookie consent preference is stored locally in your browser for a limited duration (e.g., 6-12 months) before it expires and you may be prompted again.

7. Your Data Protection Rights

Under the GDPR, you have several rights regarding your personal data. RoadTools Austria is committed to upholding these rights:

• Right of Access (Art. 15 GDPR): You have the right to request confirmation as to whether personal data concerning you is being processed, and, where that is the case, access to the personal data.
• Right to Rectification (Art. 16 GDPR): You have the right to request the correction of inaccurate personal data concerning you.
• Right to Erasure ('Right to be Forgotten') (Art. 17 GDPR): You have the right to request the erasure of personal data concerning you under certain conditions (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Right to Restriction of Processing (Art. 18 GDPR): You have the right to request the restriction of processing your personal data under certain circumstances (e.g., if you contest the accuracy of the data).
• Right to Data Portability (Art. 20 GDPR): You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance.
• Right to Object (Art. 21 GDPR): You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on legitimate interests.
• Right to Withdraw Consent (Art. 7(3) GDPR): Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

8. Right to Complain to a Supervisory Authority

If you believe that our processing of your personal data violates data protection law or that your data protection rights have been violated in another way, you have the right to lodge a complaint with a supervisory authority. In Austria, the relevant supervisory authority is the Österreichische Datenschutzbehörde (Austrian Data Protection Authority).

Österreichische Datenschutzbehörde

Barichgasse 40-42, 1030 Vienna, Austria

Website: www.dsb.gv.at

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the road-tools.online website after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Last Updated: October 26, 2026

10. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please do not hesitate to contact us:

RoadTools Austria

Mariahilfer Straße 45, 1060 Vienna, Austria

Email: [email protected]

Phone: +43 1 234 5601

We are dedicated to addressing your privacy concerns promptly and transparently.